Please know that our obligation to each other starts when the order is accepted within our system. If there are to be any changes made they must be made within the first 24hrs to insure that we have not started on your custom ordered glasses.
Once the order is placed we start on your custom order right away to ensure speedy delivery.
Since we are the manufacturer we will be sure to ship to you exactly what you ordered from our online store in the best quality
During the ordering process you must give us your prescription. This prescription must be written to you by a registered medical practitioner (Optometric O.D) or registered ophthalmic optician (O.M.D.) after an eye vision exam within the last 2 years (this is required by law and we cannot deviate from this). This prescription is then applied to the lens of the eye glass (spectacles) that you have ordered.
We can only accept responsibility for the correct application of the prescription AS ENTERED into our order form; but neither for the accuracy of the prescription nor for incorrect information entered.
By accepting these Terms you state that all information and details provided by you, including contact and payment details, are be up-to-date and correct.
At the end of your order process you are required to click on "I have read and agree to these terms and conditions", by clicking on this button you are agreeing to a binding agreement.
Please be sure to read the terms and conditions; if you disagree with these conditions please refrain from ordering and using the EYEWEARINSIGHT.com website.
Please double check the delivery address provided to insure accuracy. The glasses will be delivered to the address provided once full payment has been received. Delivery is reliant on the delivery company and though effort is made to insure accurate estimates of delivery times there is no guarantee; minor delays may occur (acts of God, etc...). We will provide the tracking numbers so that you can follow up the status of the delivery. In the event that the shipment is lost or destroyed by no fault of EYEWEARINSIGHT.com we will replace the item as soon as possible. Once delivery has been made any damages incurred are the responsibility of the customer.Please note that prices quoted on EYEWEARINSIGHT.com do not include shipping or insurance these will be quoted at the end of the purchase.
If you are not completely satisfied with your purchase please call or email us for a Return Authorization number, and then you may return the item in its original condition within 14 days. The item must be returned with all original tags and packaging. Upon receipt and examination we will refund the price paid for the item minus the shipping. Please be advised that in the event you have received free shipping or any discount this will not be valid any longer. The refund for the item will be minus the shipping cost.
However we do not refund the cost of delivery. Delivery charges will be billed to the customer. Where the goods have been shipped back to us the cost of return postage is the customer's responsibility and we recommend using a recorded delivery service.
Items that are damaged or destroyed while in the possession of the customer are not eligible for a full refund. Please contact us so we may handle this on a case-by-case basis. [email protected]
Our return address is:
752 Bonita Drive
South Pasadena, Ca. 91030
Please be advised that EYEWEARINSIGHT.com or its agents or employees are not responsible for any loss that may be incurred as a result of damage to glasses, loss of eyesight, loss of profits, loss of use, loss of data, contracts or anticipated earnings or savings.
Our responsibility is to provide you with the item you ordered as you ordered it (ie as per the prescription provided to us). Please contact a health care professional if the prescription ordered fails to provide to your satisfaction.
All our goods are inspected individually before dispatch.
Once your order has been received if there are any mistakes, provided you have entered your prescription information correctly onto our online order system, such as, incorrect prescription, wrong frame, wrong color, wrong fit; in fact if there is any mistake from our side we will replace the glasses as promptly as possible without any more cost to you.
If you should receive a faulty or wrong item please email [email protected]. Please quote your order number, name, product purchased, fault or if a wrong item and whether you require a refund or a replacement. We will then advice on how to proceed with your return.
Please be informed that we may at any time without prior notice change these terms and conditions. We may post or send by email as notification to let you know changes have taken place. Please continue to check back and read these conditions in case of any changes that may be relevant.
If for any reason you feel that your password or username has been compromised please contact us immediately or take action and change your password and keep your account information safe.
You are responsible for the safe keeping of your password and username. Any loss incurred due to unauthorized use of your account is fully your responsibility.