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Terms and Conditions:

Terms and Conditions


  Our Contract and Transfer


 Please know that the obligations between Eyewearinsight.com (Beyond Insight LLC)(we) and the Customer(you) start when the order is accepted within the Eyewearinsight.com system. This contract is personal to you. You may not transfer the contract to any other person. We may transfer, assign or subcontract the contract or part of the contract to any third person or company

Order Process

 Once an order is placed please note that If there are to be any changes made they must be made within the first 24hrs to insure that we have not started on your custom ordered glasses. Once the order is placed we start on your custom order right away to ensure speedy delivery.

While we make every effort to ship to you a product as closely related to the product that you see at Eyewearinsight.com, there may be slight variations in color or style, due to monitor variances. We also make every effort to ensure that what you ordered from our online store is the best quality for the price.

 You, the Customer, are liable to enter your prescription as given by a licensed eye care professional. If there is any question as to the prescription and how to interpret it, you must provide us with a copy so that we can forward this to the labs we work with where a licensed optician will interpret the information.

Conversely, you, the Customer, are to confer with a licensed Optometrist, Optician or Ophthalmic Doctor before submitting your information. During the ordering process you must give us your prescription.
This prescription must be written to you by a registered medical practitioner (Optometric O.D) or registered ophthalmic optician (O.M.D.) after an eye vision exam within the last 2 years (this is required by law and we cannot deviate from this). This prescription is then applied to the lens of the eye glass (spectacles) that you, the Customer, have ordered.

We can only accept responsibility for the correct application of the prescription AS ENTERED into our order form; but neither for the accuracy of the prescription nor for incorrect information entered.


By accepting these Terms  you state that all information and details provided by you, including contact  and payment details, are be up-to-date and correct.
At the end of your order  process you are required to click on  "I have read and agree to  these terms and conditions", by clicking on this button you are agreeing to a binding agreement.

Please be sure to read  the terms and conditions; if you disagree with these conditions please refrain  from ordering and using the EYEWEARINSIGHT.com website.


Delivery

Please  double check the delivery address provided to insure accuracy. The glasses will  be delivered to the address provided once full payment has been received.  Delivery is reliant on the delivery company and though effort is made to insure  accurate estimates of delivery times there is no guarantee; minor delays may  occur (acts of God, etc...).
We will provide the tracking numbers so that you can  follow up the status of the delivery. In the event that the shipment is lost or  destroyed by no fault of EYEWEARINSIGHT.com we will replace the item as soon  as possible. Once delivery has been made any damages incurred are the  responsibility of the customer.
Please  note that prices quoted on EYEWEARINSIGHT.com do not include shipping or  insurance these will be quoted at the end of the purchase.
Rest assured, your personal information is  always safe, thanks to our HTTPS and SSL security protocols. Eyewear Insight (Beyond Insight LLC) does not save any of your credit card information on our site. All credit card information is processed by our third-party.

Privacy Policy

We have outlined our  Privacy Policy to give you a good picture of what happens when you enter our  site.


Returns & Refunds

We STAND behind our products, but if for any reason you wish to return an item...Hassle free exchange or refund.
If you are not completely satisfied with  your purchase please call or email us for a Return Authorization number, and then you may return the item in its original condition within 14 days.  The item must be returned with all original tags and packaging.  Upon receipt and  examination we will refund the price paid for the item minus the shipping. Please be advised that in the event you have received free shipping or any discount this will not be valid any longer. The refund for the item will be minus the shipping cost.

However we do not refund the cost of  delivery. Delivery charges will be billed to the customer. Where the goods have  been shipped back to us the cost of return postage is the customer's  responsibility and we recommend using a recorded delivery service.
Items that are damaged or destroyed while  in the possession of the customer are not eligible for a full refund. Please  contact us so we may handle this on a case-by-case basis. info@eyewearinsights.com

Our return address is, please call/email to get an RA number before return of any product:

752  Bonita Drive
South  Pasadena, Ca.  91030

Liabilities

Please be advised that EYEWEARINSIGHT.com  or its agents or employees are not responsible for any loss that may be  incurred as a result  of damage to  glasses, loss of eyesight, loss of profits, loss of use, loss of data,  contracts or anticipated earnings or savings.

Our responsibility is to provide you with  the item you ordered as you ordered it (ie as per the prescription provided to  us). Please contact a health care professional if the prescription ordered  fails to provide to your satisfaction.


 
Payments and Listing of Prices

The price stated on Eyewearinsight.com does not include any state Taxes payable. It is your, the Customer’s, responsibility to remit any sales and use tax required by their respective states to the states.
Our delivery price is clearly stated, but is not included in the listings of products and prices. It will be added when you, the Customer, place the order.
Payment using the following Credit Cards is accepted Visa / MasterCard / American Express/Discover. Credit Card payments are subject to authorization by our credit card issuer, Authorize.net as well as PayPal.
 If authorization is declined, we cannot deliver the products nor do we have any control of the credit card issuer’s reason for decline. Please confer with your bank for further details.

Cancelling an Order

Orders MAY ONLY BE CANCELLED WITHIN THE FIRST 24 HOURS OF PLACING THE ORDER. To ensure speedy service our optician starts work on your order immediately. For orders cancelled within this time period, a full refund of the purchase price will be issued.
If customer wishes to cancel order after 24 hours, customer must follow the return policy and procedure as described in the shipping and returns section on the Site.


Faulty Goods / Wrong item

All our goods are inspected individually  before dispatch.
Once your order has been received if  there are any mistakes, provided you have entered your prescription information  correctly onto our online order system, such as, incorrect prescription, wrong  frame, wrong color, wrong fit; in fact if there is any mistake from our side we  will replace the glasses as promptly as possible without any more cost to you.
If  you should receive a faulty or wrong item please email returns@eyewearinsights.com. Please quote your order number, name, product  purchased, fault or if a wrong item and whether you require a refund or a  replacement. We will then advice on how to proceed with your return.

Indemnify and Hold Harmless

You, the Customer, shall indemnify Eyewear Insight (Beyond Insight LLC) and hold Eyewear Insight (Beyond Insight LLC), its directors, officers, employees and agents harmless from and against any and all claims, demands, damages, liabilities, losses and expenses (including reasonable attorneys’ fees), relating directly or indirectly to the Products or use of Eyewearinsight.com; including without limitation any content submitted or transmitted by you through the Eyewearinsight.com site. In addition, any use or any password chosen by or issued to you or any violation by you of any of the following. Eyewear Insight (Beyond Insight LLC)'s terms of use, Eyewear Insight (Beyond Insight LLC)'s privacy policy, rights of other persons or entity, or any applicable laws, rules and regulations.


Changes to the Terms and Conditions

Please be informed that we may at any time  without prior notice change these terms and conditions. We may post or send by  email as notification to let you know changes have taken place.

Please continue  to check back and read these conditions in case of any changes that may be  relevant.

If for any reason you feel that your  password or username has been compromised please contact us immediately or take  action and change your password and keep your account information safe.

You are responsible for the safe keeping  of your password and username. Any loss incurred due to unauthorized use of  your account is fully your responsibility.Our customer's service is but a phone call/email away, we are standing by to assist you in every way. We will match any price for the same quality glasses.


To reach us please call:
Tel: (213) 769 8009
Or: Email Us
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